Shipping Policy
Order Processing
All orders are processed and shipped within 1-5 business days of placement. Please note that during peak periods, such as holidays or sales, processing times may take slightly longer.
Shipping Destinations and Delivery Times
We currently ship to Spain, Italy, and France. Standard shipping times are between 5-10 business days from the date your order is processed.
- Spain: Free shipping
- Italy and France: €10 shipping fee
Import Duties and Taxes
You will not be charged any import duties or taxes for our packages.
Shipping Carriers and Tracking
We use a third-party shipping carrier to deliver your order. You will receive a shipping confirmation email with tracking information once your order has been processed. Please ensure that you provide accurate and complete shipping information at checkout.
Delays and Lost Shipments
While we strive to ensure that all orders are delivered promptly and safely, there are occasional instances where delays or lost shipments may occur. In such cases, please contact us immediately and we will investigate the matter and provide you with updates.
Lost Shipments:
If your order is marked as delivered but you have not received it, please contact us within 14 days of the expected delivery date. We will investigate the matter and file a claim with the shipping carrier. If your order is confirmed to be lost, we will offer you a full refund or a replacement order.
Refund Policy:
In the event that your order is not delivered within 30 days of the expected delivery date, you are entitled to a full refund. Please contact us to request a refund.
Additional Notes
- Please note that shipping times are estimates and may vary depending on your location and shipping carrier.
- We are not responsible for delays caused by events beyond our control, such as natural disasters or severe weather conditions.
- If you have any questions or concerns about your order, please do not hesitate to contact us.
We appreciate your understanding and cooperation.